Tips and Tricks

How to offer a personalised dining experience

It’s good to know that providing a personalised service to your restaurant customers doesn’t need to be expensive or time-consuming. Showing your customers that you care is the key to a great restaurant. Here are some tips to make your diners’ experience in the restaurant memorable.

Welcome diners

When your customers arrive, it’s a standard practice to ask them to wait for a table. You need to go beyond the standard to provide a truly personalised service. Your guests should be greeted by a member of the front of house staff as soon as they enter your building. Warm smiles and attentive service set the tone for the rest of the evening.

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Do not leave your diners waiting

You should not leave your diners waiting for their requests. They will become very frustrated. Your guests might not come back to your restaurant again if they think they have been forgotten by the staff. Consider a Restaurant Pager System from a company like www.dinggly.com/sectors-and-applications/kitchen-and-restaurant-pager-system

Remember loyal customers

Restaurants that are great will often have customers return again and again. You can make your regular diners feel appreciated and valued by acknowledging their arrival. You can show you recognise them by simply saying hello and asking about their life since the last time they visited. This simple gesture goes a long way.

Treats for birthdays and other celebrations

A free cocktail or dessert is a great way to celebrate a birthday. Your customers will be delighted to receive a small gift, and the cost of doing so is minimal. You can find out whether a diner’s birthday is coming up in many ways. For example, you could ask customers to enter their date of birth while joining your mailing list.

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Be prepared to make recommendations

Offering food and beverage recommendations is a simple but effective way to make diners feel comfortable in your restaurant. It can make your customers feel that you are truly invested in the experience.

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